Campaigns
Build a multi-recipient campaign from saved contacts or an Excel/CSV audience. Choose a connected WhatsApp number and eligible approved template, map body variables, preview the audience, and follow queued, sent, delivered, read, failed and cancelled outcomes. Campaign sending uses a durable queue, scheduling and pause/resume/cancel controls.
Quick Message
Send a direct one-to-one message to a customer without setting up a campaign. Select a connected number and use a supported message type or approved template as applicable.
Contacts
Import Excel/CSV, search and manage contact records, add labels, validate phone numbers, and export contacts. Suppression is tracked separately and checked for campaign sends. CloudSend offers lightweight contact management, not a full CRM.
Templates
Review eligible templates for a connected WhatsApp account and submit supported templates to Meta for review. Template availability, approval and sending eligibility are controlled by Meta and the connected account.
Reports
Review campaign recipients and message outcomes based on records and WhatsApp webhooks, including sent, delivered, read and failed statuses. Delivery and read events depend on webhook configuration and provider reporting.
Chats
View available customer conversation records and send replies from the workspace. Conversation availability depends on the connection type and the information provided through the configured WhatsApp integration.
Suppression
CloudSend helps prevent marketing messages from being sent to contacts on your suppression list. Suppression entries are checked when preparing audiences and again before campaign sending. Businesses remain responsible for honoring opt-outs and maintaining appropriate consent.
Agent Auto Reply
Use Agent Auto Reply to automatically respond to customer messages using your configured agent. When enabled, the configured AI provider may process incoming message text to generate a reply. Responses are not guaranteed; businesses should configure and monitor this feature appropriately.
WhatsApp Connections
Connect a WhatsApp Business asset through supported onboarding or administrator-managed developer connections. Existing WhatsApp Business App coexistence may be available where supported and eligible; dedicated numbers can use WhatsApp Cloud API. Meta setup, permissions and eligibility apply.