Manage profile
Update the personal and business details associated with your Airin account.
Personal details
Your email address is used to sign in and cannot be changed here.
Business details
These details help tailor the workspace to your business.
Manage your Airin plan
Choose a plan, pay using the configured method, then share your receipt screenshot with Airin on WhatsApp.
Current plan
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Payment methods
Choose the option that works best for you.
After paying, share your receipt screenshot on WhatsApp. Your plan starts once an administrator verifies and approves the payment.
Available plans
Payment requests
| Plan | Amount | Status | Submitted | Review note |
|---|---|---|---|---|
| No payment requests yet. | ||||
Good day 👋
Manage your WhatsApp campaigns, messages and customer conversations from one place.
Campaign performance
Recent campaign results from your WhatsApp activity.
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Quick actions
Recent activity
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Agent activity
Auto replies today: Not available
Auto-reply totals, unique customers handled, and pending conversation counts are not tracked in the current reporting data.
Reports
Delivery activity and estimated messaging spend for this WhatsApp account.
Message lifecycle
Lifecycle counts recorded by this app's webhooks.
Estimated spend
Not configuredEstimate only. Actual Meta charges depend on destination, message category, and the current rate card.
Failure codes
Across campaigns with delivery failures.
No failure events recorded.
Campaigns
Review campaign delivery, audience results, and status.
Past campaigns
Recipient delivery and failure details update as webhooks arrive.
| Campaign | Template | Recipients | Sent | Delivered | Read | Failed | Status | Created | Actions |
|---|---|---|---|---|---|---|---|---|---|
| Campaign activity will appear here. | |||||||||
Contacts
Keep your WhatsApp audience organized. Suppression is separate from contact status and excluded from campaigns.
Your contacts
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| Name | Phone | Labels | Status | Source | Suppression | Last Activity | Actions | |
|---|---|---|---|---|---|---|---|---|
| Loading contacts… | ||||||||
Chats
View customer conversations and reply here. WhatsApp session rules apply; chat records are kept for up to 30 days. Media files are not stored.
Recent conversations
Conversations will appear here.
Select a conversation
Suppression
Blocked numbers are excluded from spreadsheet imports and checked again before every send.
Blocked numbers
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| Phone number | Customer name | Opt-out source | Date added | Action |
|---|---|---|---|---|
| Loading suppression entries... | ||||
Meta Pricing and Charges
Published India template rates in INR, with estimated GST shown separately.
Published India template rates
Meta rate card effective 1 July 2026 · Base tier
| Template category | Meta base rate / message | GST (18%) | Estimate incl. GST / message |
|---|
Rates are the published India base tier; utility/authentication volume tiers can be lower. Utility templates in an open customer-service window, non-template service replies, and free-entry-point messages may be free.
GST shown at 18% where Facebook India invoices apply. IGST vs. CGST/SGST depends on bill-to state; eligible SEZ exemptions may apply. Confirm the final tax on Meta's invoice.
Agent Auto Reply
Automatically respond to customer messages using your configured agent.
Auto Reply
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Provider status is being checked.
Your administrator manages access and provider configuration. STOP and other opt-out messages remain protected by your suppression settings.
Reply activity totals are not available in the current reporting data.
Admin
Admins can view client accounts, connections, and payment requests. Super Admins can change settings, manage accounts, and assign account levels.
Client accounts
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| Client username / email | Account created | Phone Number ID | WABA ID | Auto-replies | Account level | Actions | |
|---|---|---|---|---|---|---|---|
| Loading client accounts... | |||||||
Developer Connections
Review test Cloud API assets for a client. Super Admins can configure connections; tokens are encrypted before storage and never returned.
Configured connections
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| Connection | Tenant | Phone | WABA ID | Method | Type | Status |
|---|---|---|---|---|---|---|
| Loading connections... | ||||||
Connect your WhatsApp Business account
Only your account's WhatsApp number and approved templates will be used.
WhatsApp Numbers
Your connected numbers will appear here.
Setup instructions and troubleshooting
Connect your WhatsApp number
- Use your own Meta business login. You need access to the business that owns the WhatsApp number. Each Airin client account connects its own number; another user's connection is not shared.
- Choose the setup that matches your number. Select Connect Cloud API for a Cloud API-only number. Select Connect Coexistence to keep using the same number in WhatsApp Business App and Cloud API.
- Complete Meta's secure steps. Sign in to Meta, choose the business and number, then approve access. For Cloud API setup, enter the number's six-digit WhatsApp verification PIN when asked. For Business App setup, follow the linking prompts in WhatsApp Business App instead.
- Wait for the connected status. Keep WhatsApp Business App open while contact and chat history sync. When setup finishes, your number and approved message templates will appear here.
Meta onboarding is configured and maintained by Airin. Production Embedded Signup and Coexistence depend on Meta approval, permissions, and account eligibility; contact the Airin administrator if onboarding is unavailable.
Create a WhatsApp template
Choose a Utility, Marketing, or Authentication starter. Meta reviews submissions before they can be sent.
New Campaign
Build a compliant campaign with an approved template and opted-in contacts.
Prepare your campaign
Choose your number, approved template and audience. Review everything before sending.
Campaign details
Approved template
Quick Message
Send a message or approved template to one WhatsApp number.